Terminal Manager

Overview

Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America. 

Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.

Job Details

Terminal Managers are the main touch point with our professional drivers and our local customers. They are vital in ensuring our drivers have everything they need to perform their jobs safely and professionally. They also have the critical task of timely and effective communication with our drivers to solve any problems or answer any questions they may have. They do this through the collaboration with other teams and being a conduit of information with the Company.

This role reports to an Area Manager and interacts with Company Drivers, Independent Contractors, Service Centers, management, Safety, Human Resources, and local customers.

Responsibilities

Operations Management
• Oversee daily operations of the terminal, including rail yard, transload, and truck-line activities.
• Develop and execute operational plans, schedules, and programs that maximize efficiency.
• Utilize continuous improvement tools to enhance the use of manpower, equipment, and facilities.
• Ensure adherence to corporate policies, procedures, and collective bargaining agreements (where applicable).
• Support billing, dispatch, and other administrative functions as needed.
• Provide after-hours support for emergencies and urgent customer requirements.

Driver & Technician Workforce Management• Supervise and coach drivers and technicians with an emphasis on open communication and safety.
• Partner with Recruiting and Sales to ensure staffing levels align with business needs and turnover forecasts.
• Lead onboarding processes including first paycheck reviews and 45-day engagement interviews.
• Determine sustainability of new hires and support transitions from Company Drivers to Independent Contractors.
• Conduct performance management, goal setting, progressive discipline, and annual reviews.
• Address pay, scheduling, vacation, and other employment concerns in collaboration with HR and Payroll.
• Monitor driver utility and pay to ensure cost-effectiveness and identify hiring opportunities.
• Plan and host terminal meetings, recognition events, and driver appreciation activities.

Safety Leadership
• Partner with Safety Trainers and participate in safety meetings and investigations.
• Conduct ride-alongs, job task observations, and DriveCam reviews.
• Promote a clean, organized, and hazard-free terminal environment.
• Participate on the Health and Safety Committee and support all compliance initiatives.
Customer Relations & Market Development
• Build and maintain strong relationships with local customers, addressing concerns promptly.
• Identify business growth opportunities through exceptional market knowledge and service delivery.

Asset & Equipment Management
• Ensure optimal asset levels to support operational and customer needs.
• Collaborate with Shop and Washrack teams to expedite fleet readiness.
• Maintain oversight of terminal assets and align future needs with customer expectations.

HR & Compliance Support
• Work closely with HR on retention strategies, return-to-work accommodations, and policy compliance.
• Support recruitment and retention initiatives for technicians and drivers.
• Assist in Fact Finding Investigations related to claims and safety incidents.
• Manage employee relations, including disciplinary actions and conflict resolution as required.

Qualifications

• Proven leadership experience in transportation, logistics, or related operations.
• Strong understanding of DOT regulations, safety protocols, and labor relations.
• Excellent communication and interpersonal skills to lead teams and engage customers.
• Competence in analyzing operations metrics, driver pay, and fleet performance.
• Adaptability to support operations outside of regular business hours when necessary

Benefits

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

• Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
• Paid vacation, sick time, and company holidays
• Paid time off for volunteer activities to help give back to our communities
• Pension Plan
• Tuition Reimbursement Program to achieve your educational goals
• Continuous learning and career development

Who You Are

• Strong leader – collaborative, understands their impact on people, acts with integrity, respectfully holds people accountable, focused on continuous improvement
• Coach and mentor – provide support and guidance to people to encourage them to be their best, which includes being able to identify both positive behaviours and provide respectful constructive feedback on performance concerns
• Communicator - strong interpersonal skills with all levels of an organization
• Listens – carefully attends to what others are saying and to what they mean
• Honest – trusted and genuinely sincere when dealing with people
• Self-motivated – desire to work in an unsupervised environment
• Good judgement - a decisive individual who possesses a "big picture" perspective, exhibits sound and accurate judgment, and makes timely decisions
• Facilitator – able and comfortable working in an environment of “influence without authority” and resolving conflict
• Problem solver - identifies and resolves problems proactively and in a timely manner

Safety Commitments

• We make safety a part of every decision
• We make safety personal
• We have the courage to intervene