Specialist, Inside Sales (Regional Accounts)

Overview

Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America. 

Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.

Job Details

Reporting to the Director, Sales Excellence, the Inside Sales Specialist (Regional Accounts) plays a key role in supporting customer engagement and revenue growth across a portfolio of regional accounts in both the United States and Canada. This role focuses on day-to-day account management and customer support, ensuring timely responses to customer inquiries, accurate order processing, and strong customer relationships.

Responsibilities

• Managing a defined portfolio of accounts to ensure customer satisfaction, retention, and achievement of assigned revenue targets.
• Executing day-to-day sales activities (quoting, renewals, order follow-up, account maintenance) in support of regional growth objectives.
• Exercising autonomy in account-level decision-making, while escalating only higher-risk issues or exceptions to sales leadership.
• Proactively identifying opportunities to grow accounts or improve the customer experience, and sharing feedback to help refine sales processes.
• Working closely with internal teams — including Sales, Operations, Customer Service, Marketing, Finance, and cross-border partners — to ensure smooth account support and positive customer experiences.
• Engaging regularly with external stakeholders, such as customers, logistics coordinators, procurement contacts, and partner carriers, to manage day-to-day account needs and resolve issues promptly.
• Monitoring portfolio performance using CRM and reporting tools; taking corrective actions within your scope of authority and flagging broader trends to leadership.
• Providing accurate and timely communication to customers regarding pricing, product availability, order status, and service updates.
• Maintaining a high level of attention to detail, as accuracy in pricing, account updates, and customer communications directly impacts customer trust and business outcomes.
• Contributing customer feedback and observations to support continuous improvement initiatives and inform broader sales strategies.
• Participating in sales training, process adoption, and CRM/data accuracy initiatives to build strong sales capability

Qualifications

• Bachelor’s degree in business, Marketing, Logistics, or a related field; Equivalent work experience considered.
• Minimum of 2 years of experience in sales, customer service or account management.
• Experience in bulk transportation, logistics, or a complex B2B service industry is highly preferred.
• Strong analytical skills and proficiency in using data to drive performance.
• Exceptional written and verbal communication skills.

Benefits

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

• Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
• Paid vacation, floating holidays, sick time, and company holidays
• Paid time off for volunteer activities to help give back to our communities
• Tuition Reimbursement Program to achieve your educational goals
• Continuous learning and career development

Who You Are

• Demonstrated business acumen in a fast-paced, B2B logistics or transportation environment.
• Strong problem-solving and communication skills, with the ability to secure stakeholder buy-in at multiple levels.
• Proficiency in Microsoft Office products, including Excel, Word, PowerPoint, and CRM systems (e.g., Salesforce or similar).
• Ability to critically analyze complex scenarios and recommend best-fit solutions.
• Self-motivated with excellent organizational and decision-making abilities.
• Comfort working in a hybrid or office-based environment, with occasional travel if required.

Safety Commitments

• We make safety a part of every decision
• We make safety personal
• We have the courage to intervene