Service Advisor

Overview

Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America. 

Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.

Job Details

Are you a highly motivated self-starter who continually looks for new opportunities and initiatives to drive change across the organization? Are you looking for a creative, challenging job that contributes to your community's way of life in a stable industry? Are you highly collaborative and believe that the best results are achieved through strong relationships and partnerships? Trimac is a North American company with over 75 years of history that is geared to embrace a changing, technology-driven future and we're looking for candidates who want to join us on our journey!

The Service Advisor will be a member of a team accountable for the ongoing delivery of services to the Truck Line group by dealing with all preventative issues that arise for our equipment.

Responsibilities

This position is responsible for:

• Being the face of National Tank Services (NTS) to the drivers, dispatch, and truckline for all inquiries regarding units or equipment PM services and repairs
• Answer the Fleet Service Centre calls and assist drivers with minor maintenance issues to get them back on the road. Then escalating service as required whether through an NTS facility or 3rd party vendor
• Provide dispatch and driver with ETA's and updates on repairs
• Selection and management of third-party vendors to deliver consistently high-quality services across the NTS and Trimac operating theatre
• Issue purchase orders to vendors for on-road repairs and inspections.
• Manage open standard and vendor repair orders
• Approve quotes on repairs at 3rd party vendors so we insure the prudent use of company capital in a timely fashion
• Coordination of fleet preventative maintenance (PM) services for domiciled units to meet company and regulatory requirements - either internally or with third-party providers
• Advise Truck line of any damage to our equipment that isn't associated with daily use
• Vendor performance/dispute management to ensure swift return of units to service at the best cost
• Review completed paperwork from vendors for inspections and look for billing errors regarding work performed and SRTs
• Identification and management of regulatory/mission critical repairs identified by drivers and NTS field staff
• Adjudicating resolution of conflict related to Reason for Repair issues between NTS and Trimac, escalating when required
• Assist in tracking and updating retorques as required
• Meeting all associated NTS Service Center SOPs
• Manage costs on a company credit card and code as required for reconciliation
• All other duties as assigned

Qualifications

• Must have mechanical knowledge
• Minimum 3 years’ experience in a similar role
• High School Diploma

Benefits

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

• Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
• Paid vacation, floating holidays, sick time, and company holidays
• Paid time off for volunteer activities to help give back to our communities
• Tuition Reimbursement Program to achieve your educational goals
• Continuous learning and career development

Who You Are

• Team player who earns the trust of their team
• Ability to resolve conflict - break down barriers
• Great communication skills (phone and email)- an active listener
• Solid decision making ability
• A high tolerance for ambiguity 
• Demonstrated ability to thrive and maintain focus in a dynamic environment 

Safety Commitments

• We make safety a part of every decision
• We make safety personal
• We have the courage to intervene