Job Description

Customer Service Specialist

WHY TRIMAC?

We believe employees are the backbone to everything that we do. At Trimac, we change lives, and we build futures for our employees.

Trimac Transportation is a leader in the bulk transportation industry with over 140 locations throughout Canada and the US. With over 75 years of service with safety, Trimac offers career progression, competitive pay, and benefits. This is a legacy you want to be a part of!

THE ROLE

Reporting to the Terminal Manager, the Customer Service Specialist is responsible for interacting with internal and external customers. This position also assists the business development team by responding to customer inquiries.

WHO YOU ARE
  • Knowledgeable on computer systems
  • Detailed oriented, multitasker, and strong problem-solving skills
  • A high degree of analytical skills demonstrating a sense of urgency, meets deadlines, excellent communicator
  • Works autonomously, self-motivated, interacts with diplomacy at all levels of the organization
  • Comfortably navigates tactful influential change within diverse groups and departments
A DAY IN THE LIFE
  • Building and maintaining customer relationships
  • Meeting day-to-day customer needs
  • Taking order/order entry
  • Meeting customer reporting requirements
  • Tracking and follow up on service deviations
  • Interface with Management on rate quotations made to customer
  • Possesses and demonstrates the ability to perform assigned tasks in a manner that adheres to the companies Safety, Health, Environmental and Security policies.
  • Capturing customer inventories via software system
  • Issuing PO's for vendor work orders (Accounts Payables/Receivables)
  • Creating customer invoices

REQUIREMENTS
  • 1-yearminimum experience in Customer Service and Administration processes.
  • Must demonstrate a competency in both bilingual oral and written communications internally/externally at all levels.
  • Bachelor's Degree in Business Administration is preferred but not required
  • The successful incumbent will have intermediate skills in Microsoft office suite, (MS Word and MS Excel), and Outlook

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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